Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.
Duties & Responsibilities:
Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants

Responsible for control of the onboard service
Responsible to monitor the performance of Flight Attendants
Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
Responsible for In-Flight documentation pertinent to the flight
Obtain necessary flight details and to relay this information to the flight attendant
Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
Assume responsibility of the flight attendant while on assignments away from home base
Responsible for the adherence of Porters Brand and Service Standards
Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.